Customer Service Management
Know where every job stands, who is working on what, what is being done for your clients. No blind spots. Nothing falls through the cracks.We have implemented omnichannel strategies for customer service to effortlessly manage all their customer’s requests and claims in one place and help the service team to stay informed about client’s cases, including incident progress and what is pending for action.
We have helped many companies establish and implement their service strategy towards their customers, defining levels of service and automating their processes, allowing a consistent response to their customers, increasing trust and satisfaction by more than 40%.
Customer Service Process
Optimize your customer service processes through efficient automation tools and help take your customer care teams to the next level.
Store and maintain all customer data in a centralized company database, rather than via local computers or laptops. Learn about your client’s case history, manage vital and sensitive information (such as the latest interactions, client preferences, and to-dos) to achieve greater satisfaction and gain their trust.
We have also established self-service mechanisms that allow customers to find the answer before requesting a service from a representative or service agent.
We have implemented this solution on the next industries:
professional services companies, real estate, call centers, finacial,food and beverage, manufacturing, utilities, insures, logistics, academic, government institutions, among others